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Coles

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  • #2 in Retail & consumer goods
  • > 100,000 employees

What your first few weeks in Coles' new grad program look like

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Justin [00:00:01] So can you tell me a little bit about the onboarding process for new graduate hires and sort of what that looks like, what they can expect? 

Rem [00:00:05] Absolutely. So how onboarding process looks pretty similar for most grads. So after they've accepted an offer but before their start date, which is typically a few months, we have what we call a Keeping In Touch program. So that's designed to have monthly touch points with our incoming graduates prior to their start so that they can start to build a connection to Coles to their support networks. So that includes a buddy and an accelerator coach or a mentor and to the wider Coles business. Then the week before they start. We invite everyone into the store support center to collect their equipment, their access pass, make sure that they're kind of ready to go for day one the following week. And then in their first week, they'll have company and program induction run by my team for the first two days, after which they will go into their relevant functional business area and undertake another three days of what we would call functional induction. So that's kind of getting to understand the strategy and the priorities of their particular business area, getting to know who's who in the zoo and, you know, who they're really going to be working with outside of their support network and and understanding kind of how we do things around here, I guess. And then finally in their second week, all of our store support center graduates spend this whole second week working in-store, serving our customers. That's a really important part of the Coles DNA, being customer-focused. And we want to make sure that every single person that joins Coles, not just our graduates, understands what it's like to live and breathe serving our customers, because that is the lifeblood of that of our business and what we're all about. 

Justin [00:01:48] Fantastic. Thank you. Thank you so much for that.

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